The complaints revolved around the non-inclusion of medicines/consumables and non-prescription pharmaceuticals in the GHS, behavioral issues among doctors, grievances regarding the limited number of physiotherapy sessions within the GHS for specific categories of patients with serious health issues, and complaints about hospitals within and outside the GHS.

Other complaints concerned the non-inclusion of certain services in the GHS, such as grievances about dental treatments or ophthalmic examinations, and grievances about the lack of provisions and support for vulnerable groups, such as the elderly and individuals with low incomes.

Complaints submitted based on “AGE”:

Complaints based on health service “PROVIDER”:

Complaints based on “CATEGORY”: